Frequently Asked Questions

FAQ Topics

Artists FAQs / Support

Q Why I sell my artworks with MivaArts?
Q How do you promote my artwork?
Q Do I have to pay any kind of fees to join the site?
Q How do I Submit/Upload my artwork?
Q How to set the price of the artwork?
Q How do I take a great photo of my artwork?
Q How do I frame/install my artwork?
Q How do I pack my artwork for shipping?
Q Do I need to sign my artwork?
Q When & Where should I courier my artwork?
Q How do you deliver my artwork to the buyer/collector?
Q What happens if my artwork is damaged during shipment?
Q How do you protect my artwork from being copied?
Q Who owns the rights to my artwork once it is sold?
Q Can buyer’s buy my artwork living outside of the India?
Q Can I submit my artwork here if I have already exhibited my work in another place?
Q Am I able to delete my artwork from the site?
Q Which artworks will be selected for showing in the website gallery?
Q When and how do I get paid for sold artwork?
Q Can I register as an artist from outside of India?
Q Can I connect to you in any doubt?

Buyers FAQs / Support

Q What are the benefits to buy art online @ MivaArts?
Q Do I need to create an account in order to make a purchase?
Q How do I purchase the artworks?
Q Would you send framed artwork?
Q How to determine the shipping costs on my purchase?
Q How will I know my order has been successful?
Q How can I track my order?
Q What payment methods does MivaArts accept?
Q What happens if my payment is rejected?
Q Are all the artworks are original?
Q Can I get a discount, if I order several artworks?
Q I want to buy a artwork, but later, can you reserve it for me?
Q How do I remove artwork from my shopping cart?
Q Can I cancel my order?
Q What to do, if I want to return original/damaged artwork?
Q How can I add any artwork as ‘My Favourite’?
Q How can I post my comment?
Q How do I find a specific item from your list?
Q What type of packaging do you use?
Q After receiving artwork, how we are sharing our experience with you?
Q Can I connect to your Customer Service?

Account FAQs

Q How do I register on MivaArts?
Q What to do, I never received a confirmation email after registration?
Q If I forgot my username/password?
Q Can I change my email password?
Q How do I log out from my account?
Q Do you collect my personal Information?
Q What to write in Shop URL? (only for Artist FAQ)

Delivery

Q How will I know my order have been dispatched?
Q How will my order be delivered?
Q When will I receive my delivery?
Q Can I make changes to the delivery address after I place my order?
Q After receiving artwork, how we are sharing our experience with you?
Q Do I have to wait at my house or office all day for my delivery?
Q What will happen if I miss the scheduled delivery?
Q What happens if my goods arrive late?
Q What should I do if my order is damaged during shipment?
Q Do you ship internationally?
Q Do you ship to countries to which the shipper does not offer shipping insurance?
Q Delivery charges
Q Looking for returns & refunds info?

Returns & Refund

Q How can I return my Order?
Q When will I receive my Refund?